New methods of competing in the global marketplace : critical success factors from service and manufacturing /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boca Raton :
CRC Press,
[2008]
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| Series: | Series on resource management.
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| Subjects: |
Table of Contents:
- The vanishing manufacturing/service boundary
- Critical success factors and strategic planning
- The ITO model
- The role of management programs in continuous improvement
- How manufacturing techniques are being adapted to service operations
- How service techniques are being extended to manufacturing
- The role of technology in continuous improvement
- The role of infrastructure in continuous improvement
- Understanding organizational culture - the elusive key to change
- Integrated supply chains from dream to reality
- The role of services to complement the supply chain
- The future of improvement programs.