The art and science of communication : tools for effective communication in the workplace /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
[2008]
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| Subjects: | |
| Online Access: | Publisher description Table of contents only Contributor biographical information |
Table of Contents:
- Step one: Intrapersonal communication
- Self-sabotage or self-fulfillment?
- Discipline of the mind
- Dive into your life!
- Where did that thought come from?
- Creating our self-image at work
- Growing up "different"
- Writing a new script
- Taking ownership
- Jill's day
- Waking up to your day!
- Conquering the first step
- First things first!
- Step two: Nonverbal communication
- The functions of nonverbal communication
- Your professional appearance
- Your professional voice
- Actions do speak louder than words!
- It's about time!
- Keep your distance!
- Sometimes when we touch
- Do you smell something?
- Step three: Interpersonal communication
- Five keys to positive, healthy work relationships
- Interpersonal conflict
- Supportive versus defensive communication
- Step four: Small-group/organizational communication
- To group or not to group...that is the question
- Jill's day
- I versus we: the cultural paradox
- Co-opetition model of advancement
- Making room for the group reality
- Leadership communication
- Constructive conflict
- The communication climate
- Small-group membership and facilitation
- Step five: Public communication
- The common denominator
- Moving beyond the fear!
- Communication apprehension
- Confidence and composure
- Your language
- Don't make excuses
- Your public presentational style
- You and your audience
- The art of impromptu/conversational speaking
- Step six: Mass communication
- Influencing the masses
- Persuasion is about perspective
- Are you a walking billboard?
- Persuasion and the world of work
- Jill's day
- Using persuasion as a tool of influence
- As simple as one, two, three
- Persuasive messages and you
- Step seven: Intercultural communication
- We can all get along!
- What makes us unique
- We are all prejudiced!
- Understanding perception
- Culture and values that impact the workplace
- Nonverbal communication is culturally bound
- Global community
- Diversity and the workplace
- The "other" in the workplace
- Jill's day
- Inclusion in the workplace
- Becoming a cross-cultural bridge through cultural competency
- Epilogue: New beginnings.