Living service : how to deliver the service of the future today /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England ; New York :
Financial Times/Prentice Hall,
2008.
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| Subjects: |
| Physical Description: | xiv, 162 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references (pages 153-155) and index. |
| ISBN: | 9780273715351 (alk. paper) 0273715356 (alk. paper) |