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Living service : how to deliver the service of the future today /

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Bibliographic Details
Main Author: Silvester, Marc
Other Authors: Ahmed, Mohi
Format: Book
Language:English
Published: Harlow, England ; New York : Financial Times/Prentice Hall, 2008.
Subjects:
Customer services.
Service industries.
Description
Physical Description:xiv, 162 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 153-155) and index.
ISBN:9780273715351 (alk. paper)
0273715356 (alk. paper)