APA (7th ed.) Citation

Andersen, B., & Galloway, D. (2008). Mapping work processes (2nd ed.). ASQ Quality Press.

Chicago Style (17th ed.) Citation

Andersen, Bjørn, and Dianne Galloway. Mapping Work Processes. 2nd ed. Milwaukee: ASQ Quality Press, 2008.

MLA (9th ed.) Citation

Andersen, Bjørn, and Dianne Galloway. Mapping Work Processes. 2nd ed. ASQ Quality Press, 2008.