rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: milkshake moment
    sub title: overcoming stupid systems, pointless policies, and muddled management to realize real growth
  name:
    name part: Little, Steven S.
    name part: 1961-
    role:
      role term: creator
  type of resource: text
  genre: conference publication
  origin info:
    place:
      place term: nju
    date issued: 2008
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: x, 195 pages ; 23 cm.
  table of contents: The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.
  note: Steven S. Little.
  note: Includes index.
  subject:
    topic: Industrial management
  subject:
    topic: Integrity
  subject:
    topic: Conformity
  subject:
    topic: Employee empowerment
  subject:
    topic: Organizational effectiveness
  classification: HD31 .L496 2008
  classification: 658
  identifier: 9780470257463 (cloth : alk. paper)
  identifier: 0470257466 (cloth : alk. paper)
  identifier: 2008008572
  record info:
    record content source: DLC
    record creation date: 080305
    record change date: 20151109051346.0
    record identifier: in00002382129