Cover Image

Patient satisfaction : understanding and managing the experience of care /

Bibliographic Details
Main Author: Press, Irwin
Corporate Author: NetLibrary, Inc
Format: eBook
Language:English
Published: Chicago, IL : Health Administration Press, [2006]
Edition:2nd ed.
Series:Management series (Ann Arbor, Mich.)
Subjects:
Patient satisfaction.
Physician and patient.
Medical care > Quality control.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Previous edition has subtitle: Defining, measuring, and improving the experience of care.
Electronic resource.
Physical Description:xvii, 262 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references.
ISBN:1567932576 (electronic bk.)