Cover Image

Emotional labor : putting the service in public service /

Bibliographic Details
Main Author: Guy, Mary E. (Mary Ellen)
Other Authors: Newman, Meredith A., 1949-, Mastracci, Sharon H., 1968-
Format: Book
Language:English
Published: Armonk, N.Y. : M.E. Sharpe, [2008]
Subjects:
Public service employment > United States > Psychological aspects.
Social workers > United States > Attitudes.
Table of Contents:
  • Emotional labor and public service
  • The disconnect between public administration theory and practice
  • Governance, demanding publics, and citizen satisfaction
  • I'll know it when I see it : emotional labor, verbal judo, and artful affect
  • Burnout versus making a difference : the costs and benefits of emotion work
  • Do human resource practices recognize emotional labor?
  • Pay inequity as the penalty for emotion work
  • Emotion work present and future : trends in relational occupations
  • Implications for theory, research, and practice.