Emotional labor : putting the service in public service /

Bibliographic Details
Main Author: Guy, Mary E. (Mary Ellen)
Other Authors: Newman, Meredith A., 1949-, Mastracci, Sharon H., 1968-
Format: Book
Language:English
Published: Armonk, N.Y. : M.E. Sharpe, [2008]
Subjects:
Description
Physical Description:xvi, 238 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 219-230) and index.
ISBN:9780765621160 (cloth : alk. paper)
0765621169 (cloth : alk. paper)