Effective IT service management : to ITIL and beyond! /

Bibliographic Details
Main Author:	Addy, Rob
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	Berlin ; New York : Springer, [2007]
Subjects:	Information resources management. Information technology > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource. Includes index.
Physical Description:	xl, 342 pages : illustrations ; 24 cm.
ISBN:	3540731989 9783540731986
DOI:	10.1007/978-3-540-73198-6