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Customer care excellence : how to create an effective customer focus /

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Bibliographic Details
Main Author: Cook, Sarah, 1955-
Format: Book
Language:English
Published: London ; Philadelphia : Kogan Page, 2008.
Edition:5th ed., Fully updated.
Subjects:
Customer relations.
Customer services.
Total quality management.
Description
Physical Description:vi, 280 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [270-272]) and index.
ISBN:9780749450663
0749450665