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The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality /

"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining...

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Bibliographic Details
Main Author:	Wilson, Despina Dapias, 1965-
Other Authors:	Del Tufo, Theresa, 1943-, Norman, Anne E. C., 1956-
Format:	Book
Language:	English
Published:	Jefferson, N.C. : McFarland, [2008]
Subjects:	Libraries > Evaluation. Public services (Libraries) > Evaluation. Library planning. Organizational effectiveness > Evaluation. Organizational change > Management.

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