Cover Image

Toxic people : decontaminate difficult people at work without using weapons or duct tape /

Bibliographic Details
Main Author: Sue, Marsha Petrie
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2007]
Subjects:
Conflict management.
Interpersonal relations.
Interpersonal conflict.
Table of Contents:
  • A hair in your biscuit
  • Doesn't work well with others
  • The steamroller
  • The zipper lip
  • The backstabber
  • The know-it-all
  • The needy weenie
  • The whine and cheeser
  • Planning for toxic spills
  • Plotting toxic cleanup
  • Listen up!
  • Control the uncontrollable
  • Toxic customer service
  • Mental looting
  • Toxic infections
  • Ruffled feathers
  • On a personal note
  • Survivor.