Andersen, B. (2007). Business process improvement toolbox (2nd ed.). ASQ Quality Press.
Chicago Style (17th ed.) CitationAndersen, Bjørn. Business Process Improvement Toolbox. 2nd ed. Milwaukee, Wis.: ASQ Quality Press, 2007.
MLA (9th ed.) CitationAndersen, Bjørn. Business Process Improvement Toolbox. 2nd ed. ASQ Quality Press, 2007.
Warning: These citations may not always be 100% accurate.