Cover Image

Customer expectation management : success without exception /

Bibliographic Details
Main Author: Schurter, Terry
Other Authors: Towers, Steve
Format: Book
Language:English
Published: Tampa, Fla. : Meghan-Kiffer Press, 2006.
Subjects:
Industrial management.
Consumer satisfaction.
Description
Physical Description:142 pages : illustrations ; 22 cm.
Bibliography:Includes bibliographical references (page 138) and index.
ISBN:9780929652078
092965207X