APA (7th ed.) Citation

Schurter, T., & Towers, S. (2006). Customer expectation management: Success without exception. Meghan-Kiffer Press.

Chicago Style (17th ed.) Citation

Schurter, Terry, and Steve Towers. Customer Expectation Management: Success Without Exception. Tampa, Fla.: Meghan-Kiffer Press, 2006.

MLA (9th ed.) Citation

Schurter, Terry, and Steve Towers. Customer Expectation Management: Success Without Exception. Meghan-Kiffer Press, 2006.