Quality in customer service /

Bibliographic Details

Main Author:	Fuchs, Edward
Corporate Author:	NetLibrary, Inc
Other Authors:	Juran, J. M. (Joseph M.), 1904-2008
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, [1999]
Subjects:	Customer services. Customer relations. Consumer satisfaction. Electronic books.
Online Access:	Connect to the full text of this electronic book