APA (7th ed.) Citation

Fuchs, E., & Juran, J. M. (1999). Quality in customer service. McGraw-Hill.

Chicago Style (17th ed.) Citation

Fuchs, Edward, and J. M. Juran. Quality in Customer Service. New York: McGraw-Hill, 1999.

MLA (9th ed.) Citation

Fuchs, Edward, and J. M. Juran. Quality in Customer Service. McGraw-Hill, 1999.