Business process management and the balanced scorecard : using processes as strategic drivers /

Bibliographic Details
Main Author:	Smith, Ralph F., 1953-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, [2007]
Subjects:	Workflow > Management. Benchmarking (Management) Performance > Management. Strategic planning.
Online Access:	Table of contents only

by Smith, Ralph F., 1953-
Published 2007

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