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Business process management and the balanced scorecard : using processes as strategic drivers /

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Bibliographic Details
Main Author: Smith, Ralph F., 1953-
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2007]
Subjects:
Workflow > Management.
Benchmarking (Management)
Performance > Management.
Strategic planning.
Online Access:Table of contents only
Description
Item Description:Includes index.
Physical Description:x, 227 pages : illustrations ; 24 cm.
ISBN:0470047461 (cloth)