http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
keys to sustainable competitive advantage
Value matters -- Value tools -- Identifying critical processes for value enhancement -- Good measurement begins with focus -- Asking the right questions -- Questionnaire construction -- Sampling and data collection -- Premodeling issues -- Monitoring changes in value gaps -- Keys to the strategic deployment of six sigma.
R. Eric Reidenbach and Reginald W. Goeke.
Includes bibliographical references (page 123) and index.