http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
powerful new strategies for becoming an influential communicator
Approaching listening -- The listening leader--a first approximation -- Attitudes and demons -- Toward conversational continuity and responsibility -- Strengthening focus -- Spanning the communicational divide -- Eleven tips for boosting memory and recall ability -- Three ways to keep listening sharp -- Listening and leadership -- The seven core attributes of a listening leader.
Includes bibliographical references (pages [127]-128) and index.