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reference librarian's policies, forms, guidelines, and procedures handbook with CD-ROM
Policies, forms, guidelines, and procedures handbook with CD-ROM
xxiv, 339 pages ; 28 cm. + 1 CD-ROM (4 3/4 in.)
The reference department : mission and management -- The reference department : personnel -- Reference collections : selection and evaluation -- Reference services : circulation and interlibrary loan (ILL) -- Reference services : query categories, resources, and assistance offered -- Reference services : in-person patron assistance -- Reference services : virtual reference -- Reference services : children.
Includes bibliographical references (pages 321-332) and index.