The ultimate question : driving good profits and true growth /
Offers hands-on guidance on how to distinguish good profits from bad, measure NPS and benchmark performance against world-class standards, quantify the economic value gerated by customer word-of-mouth, assign accountability for improving customer relationships, identify core customers and set priori...
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| Corporate Authors: | , |
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| Format: | CD Audio Book |
| Language: | English |
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[Salt Lake City, Utah] : [Place of publication not identified] :
Franklin Covey ; Bain & Co.,
[2006]
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