APA (7th ed.) Citation

World Bank, NetLibrary, Inc, & Shah, A. (2005). Public services delivery. World Bank.

Chicago Style (17th ed.) Citation

World Bank, Inc NetLibrary, and Anwar Shah. Public Services Delivery. Washington, DC: World Bank, 2005.

MLA (9th ed.) Citation

World Bank, et al. Public Services Delivery. World Bank, 2005.