The ultimate question : driving good profits and true growth /

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Capturing customers' hearts : leave the competition to chase their pockets /
by: Clegg, Brian
Published: (2000)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

The value profit chain : treat employees like customers and customers like employees /
by: Heskett, James L.
Published: (2003)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2022)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2023)

Achieving excellence in stakeholder management /
Published: (2003)

The quest for loyalty : creating value through partnership /
Published: (1996)

The loyalty link : how loyal employees create loyal customers /
by: McCarthy, Dennis G.
Published: (1997)

Friction/Reward : be your customer's first choice /
by: Hammond, Richard (Retail management consultant)
Published: (2019)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

Everything you want : re-inventing consumers, brands & communications /
by: Wood, Jennifer
Published: (2003)

Cutting edge communication comedy series.
Published: (2021)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

The wallet allocation rule : winning the battle for share /
by: Keiningham, Timothy L.
Published: (2015)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

Driving loyalty : turning every customer and employee into a raving fan for your brand /
by: Kazanjian, Kirk
Published: (2013)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
by: Lowenstein, Michael W., 1942-
Published: (2014)

"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad /
by: Bliss, Jeanne
Published: (2009)

Indispensable : how to become the company that your customers can't live without /
by: Calloway, Joe
Published: (2005)

Crafting customer value : the art and science /
by: Duchessi, Peter, 1953-
Published: (2002)

The lifebelt : the definitive guide to managing customer retention /
by: Murphy, John A., 1948-
Published: (2001)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R., 1946-
Published: (2004)

Higher profits through customer lock-in : a roadmap /
by: Büschken, Joachim, 1964-
Published: (2004)

Achieving excellence in stakeholder management.
Published: (2003)