Cover Image

Revenue protection : combating utility theft & fraud /

Bibliographic Details
Main Author: Seger, Karl A., 1940-
Format: Book
Language:English
Published: Tulsa, OK : PennWell Corporation, [2005]
Subjects:
Public utilities > Security measures.
Table of Contents:
  • Revenue protection : an overview of the challenge
  • Case studies
  • Revenue protection from an economic perspective
  • Revenue protection as a risk management issue
  • Categories of theft and fraud
  • Organized crime and revenue protection
  • Summary
  • Recommended actions
  • References
  • Organizing for revenue protection
  • Revenue protection models
  • Responsibilities, departments, and coordination
  • Proactive activities
  • Reactive activities
  • Developing policies
  • Summary
  • Recommended actions
  • Crime scene investigation ; theft of service
  • Detecting theft of service
  • Principles of investigation
  • Rules of evidence
  • Processing the crime scene
  • Documenting the crime scene
  • Summary
  • Recommended actions
  • References
  • The fraud investigation
  • The fraud problem
  • Categories of customer fraud
  • Residential fraud problems
  • Commercial fraud problems
  • Combating utility customer fraud
  • Application for service
  • Bad checks
  • Planned bankruptcy
  • Out of business ; back in business
  • Skips
  • Getting below the tip of the iceberg
  • Summary
  • Recommended actions
  • References
  • The paper chase and revenue recovery
  • Sources of information
  • Government sources
  • Business sources
  • Legal and safety sources
  • The Internet as an investigative tool
  • Computing the back bill
  • Collecting lost revenues
  • Summary
  • Recommended actions
  • The investigative interview
  • Planning for the interview
  • The interview
  • Field interviews
  • Office interviews
  • Detecting deception
  • Pronouns
  • Nouns
  • Verbs
  • Repeated accounts
  • Advanced interview techniques
  • Summary
  • Recommended actions
  • References
  • Investigations at potentially dangerous accounts
  • The problem
  • Drug manufacturers
  • Indoor marijuana growing
  • Defusing anger and aggression
  • Summary
  • Recommended actions
  • References
  • Investigative challenges and tools
  • Internal investigations
  • Criminal intelligence
  • The scenario
  • The challenge and the tools
  • Summary
  • Recommended actions
  • References
  • Working with law enforcement and going to court
  • Establishing liaisons
  • Solvability factors
  • Major crime scene investigations
  • Preparing for and going to trial
  • Summary
  • Recommended actions
  • References
  • Evolving challenges
  • The impact of deregulation
  • Changes in metering
  • Sarbanes-Oxley act of 2002
  • Protecting investigators and investigations
  • Summary
  • Recommended actions.