Cover Image

Managing service delivery processes : linking strategy to operations /

Bibliographic Details
Main Author: Harvey, Jean, 1950-
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQ Quality Press, [2006]
Subjects:
Business planning.
Organizational learning.
Management.
Online Access:Table of contents
Table of Contents:
  • Toward value and strategic advantage through rigorous execution
  • The nature of value
  • The nature of processes
  • Professional service delivery processes
  • Think globally, act locally
  • Connecting value to processes : the techniques
  • Scoping a process for improvement or design
  • Managing a process
  • The learning cycle
  • Doing things better : improving an existing process
  • Doing things right the first time : designing a process that works
  • The learning organization.