Cover Image

Managing service delivery processes : linking strategy to operations /

Bibliographic Details
Main Author: Harvey, Jean, 1950-
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQ Quality Press, [2006]
Subjects:
Business planning.
Organizational learning.
Management.
Online Access:Table of contents
Description
Physical Description:xvi, 352 pages : illustrations ; 26 cm.
Bibliography:Includes bibliographical references (pages 341-343) and index.
ISBN:0873896750 (pbk. : alk. paper)