http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Achieving success in the 21st century -- Negotiation in the 21st century -- Winning concepts -- The power of questions -- Ethics and negotiations -- Winning your day-to-day negotiations -- Day-to-day negotiation situations -- Telephone and written negotiations -- Conclusion -- Appendix: keys to success -- Notes -- Index.
Includes bibliographical references (page [195]) and index.