APA (7th ed.) Citation

Denove, C., & Power, J. D. (2006). Satisfaction: How every great company listens to the voice of the customer. Portfolio.

Chicago Style (17th ed.) Citation

Denove, Chris, and James D. Power. Satisfaction: How Every Great Company Listens to the Voice of the Customer. New York: Portfolio, 2006.

MLA (9th ed.) Citation

Denove, Chris, and James D. Power. Satisfaction: How Every Great Company Listens to the Voice of the Customer. Portfolio, 2006.