Cover Image

Freedom from command & control : rethinking management for lean service /

Bibliographic Details
Main Author: Seddon, John
Format: Book
Language:English
Published: New York : Productivity Press, [2005]
Subjects:
Industrial management.
Industrial management > Employee participation.
Organizational effectiveness.
Organizational change.
Industrial efficiency.
Customer relations.
Online Access:Table of contents
Table of Contents:
  • Once upon a time in manufacturing
  • The customer service center as a system
  • Redefining the purpose, measures, and method of work
  • Better measures, better thinking
  • The 'break-fix' archetype
  • Learning to see, learning to lead
  • Customers--people who can pull you away from the competition
  • Do these hold water?
  • Watch out for the toolheads.