Brown, M. G. (2005). Baldrige award winning quality: How to interpret the Baldrige criteria for performance excellence (14th ed.). Productivity Press : American Society for Quality.
Chicago Style (17th ed.) CitationBrown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence. 14th ed. New York, N.Y.: Productivity Press : American Society for Quality, 2005.
MLA (9th ed.) CitationBrown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence. 14th ed. Productivity Press : American Society for Quality, 2005.
Warning: These citations may not always be 100% accurate.