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Customer loyalty : a guide for time travelers /

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Bibliographic Details
Main Author: Robinson, Sionade
Other Authors: Etherington, Lyn
Format: Book
Language:English
Published: Basingstoke [England] ; New York : Palgrave Macmillan, 2006.
Subjects:
Customer relations.
Brand loyalty.
Service industries.
Description
Physical Description:xv, 174 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 170-171) and index.
ISBN:1403997632 (cloth)