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Role-play made easy : 25 structured rehearsals for managing problem situations and dealing with difficult people /

Bibliographic Details
Main Author: El-Shamy, Susan
Format: Book
Language:English
Published: San Fancisco : Pfeiffer, [2005]
Series:Pfeiffer essential resources for training and HR professionals.
Subjects:
Employees > Training of > Problems, exercises, etc.
Role playing > Problems, exercises, etc.
Management > Problems, exercises, etc.
Interpersonal relations > Problems, exercises, etc.
Problem solving > Problems, exercises, etc.
Online Access:Table of contents
Description
Physical Description:xvi, 285 pages ; 28 cm.
Bibliography:Includes bibliographical references (page 279) and index.
ISBN:0787975664