Cover Image

Resolving conflicts at work : eight strategies for everyone on the job /

Bibliographic Details
Main Author:	Cloke, Ken, 1941-
Other Authors:	Goldsmith, Joan
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [2005]
Edition:	Rev. ed.
Subjects:	Conflict management. Interpersonal relations. Personnel management > Psychological aspects. Psychology, Industrial.
Online Access:	Table of contents

Table of Contents:

Change the culture and context of conflict
Listen actively, empathetically, and responsively
Acknowledge and integrate emotions to solve problems
Search beneath the surface for hidden meaning
Separate what matters from what gets in the way
Stop rewarding and learn from difficult behaviors
Solve problems creatively, plan strategically, and negotiate collaboratively
Explore resistance, mediate, and design systems for prevention and resolution.