Gower handbook of customer service /

Proactive customer service : transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer service : utility style : proven strategies for improving customer service and reducing customer care costs /
by: McLean-Conner, Penni
Published: (2006)

Customer service over the phone /
by: Coscia, Stephen
Published: (1999)

Customer service over the phone : techniques and technology for handling customers over the phone /
by: Coscia, Stephen
Published: (1999)

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /
by: Chakrapani, Chuck
Published: (1998)

Customer service in the information age : a common sense approach to high-tech help /
by: Haberer, JoAnn B.
Published: (2004)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill, 1950-
Published: (2008)

Customer mania! /
by: Blanchard, Kenneth H.
Published: (2004)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

Customer service ; the road to greater profits /
by: Moseley, Lloyd W.
Published: (1972)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

The complete guide to customer support : [how to turn technical assistance into a profitable relationship /
by: Fleischer, Joe
Published: (2002)

Strategic customer management : strategizing the sales organization /
by: Piercy, Nigel
Published: (2009)

Customer service management in Africa : a strategic and operational perspective /
by: Adeola, Ogechi
Published: (2020)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
by: Aun, Michael
Published: (2011)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Customer service ; a progress report /
by: Hopkins, David S., 1921-
Published: (1970)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2007)

Practical guide to customer service management and operations /
by: Birsner, E. Patricia
Published: (1982)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Customer service for dummies /
by: Bailey, Keith, 1945-
Published: (1995)

Managing customer service /
by: Hayes, Jenny
Published: (1998)

How to turn customer service into customer sales /
by: Katz, Bernard
Published: (1988)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Breakthrough customer service : best practices of leaders in customer support /
Published: (1997)

Handbook of research on the interplay between service quality and customer delight /
Published: (2023)

Customer service : building successful skills for the twenty-first century /
by: Lucas, Robert W.
Published: (2005)