APA (7th ed.) Citation

Murley, P. (1997). Gower handbook of customer service. Gower.

Chicago Style (17th ed.) Citation

Murley, Peter. Gower Handbook of Customer Service. Aldershot, Hampshire, England ; Brookfield, Vt.: Gower, 1997.

MLA (9th ed.) Citation

Murley, Peter. Gower Handbook of Customer Service. Gower, 1997.