Implementing strategic change : tools for transforming an organization /

Bibliographic Details
Main Author:	Hoisington, Steven H., 1953-
Other Authors:	Vaneswaran, S. A.
Format:	Book
Language:	English
Published:	New York : McGraw-Hill, [2005]
Subjects:	Organizational change. Customer relations. Six sigma (Quality control standard) Leadership.

Table of Contents:

Developing a customer-focused culture
Leveraging strategies for creating stakeholder value
Assessing organizational capability--the Baldrige model
Assessing organizational capability--EFQM and SEI/CMM
Preparing the organization for change
Aligning the organization for transformation
Planning for customer-driven transformation
Implementing process improvements
Reviewing performance progress relative to plans
Delivering shareholder value and sustaining performance through efficient corporate governance.