rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Sense and respond
    sub title: the journey to customer purpose
  name:
    name part: Barlow, Sue
    name part: 1972-
    role:
      role term: creator
  name:
    name part: Parry, Stephen.
  name:
    name part: Faulkner, Mike.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 2005
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xv, 208 pages : illustrations ; 24 cm.
  note: Sue Barlow, Stephen Parry and Mike Faulkner.
  note: Includes bibliographical references (pages 196-201) and index.
  subject:
    topic: Customer services
    topic: Management
  subject:
    topic: Customer relations
    topic: Management
  subject:
    topic: Consumer satisfaction
  classification: HF5415.5 .B377 2005
  classification: 658.8/12
  identifier: 140394573X
  identifier: 2005046467
  record info:
    record content source: DLC
    record creation date: 050315
    record change date: 20151102123105.0
    record identifier: in00002073863