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The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] /

Bibliographic Details
Main Author: Fluss, Donna
Format: Book
Language:English
Published: New York : AMACOM, [2005]
Subjects:
Call centers > Management.
Call centers > Computer network resources.
Customer services > Management.
Online Access:Table of contents
Description
Item Description:Subtitle from jacket.
Includes index.
Physical Description:xv, 221 pages : illustrations ; 24 cm.
ISBN:0814472567