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|a 658.4/013
|2 22
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| 100 |
1 |
|
|a El-Haik, Basem.
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| 245 |
1 |
0 |
|a Service design for six sigma :
|b a road map for excellence /
|c Basem El-Haik, David M. Roy.
|
| 264 |
|
1 |
|a Hoboken, N.J. :
|b Wiley-Interscience/John Wiley,
|c [2005]
|
| 264 |
|
4 |
|c ©2005
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| 300 |
|
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|a xxi, 424 pages :
|b illustrations ;
|c 25 cm.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a unmediated
|b n
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| 338 |
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|a volume
|b nc
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| 504 |
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|a Includes bibliographical references (pages 409-417) and index.
|
| 650 |
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|a Six sigma (Quality control standard)
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| 650 |
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|a Total quality management.
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|a Roy, David M.,
|d 1955-
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