Cover Image

Service design for six sigma : a road map for excellence /

Show other versions (1)
Bibliographic Details
Main Author: El-Haik, Basem
Other Authors: Roy, David M., 1955-
Format: Book
Language:English
Published: Hoboken, N.J. : Wiley-Interscience/John Wiley, [2005]
Subjects:
Six sigma (Quality control standard)
Total quality management.
Description
Physical Description:xxi, 424 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references (pages 409-417) and index.
ISBN:0471682918 (cloth)