APA (7th ed.) Citation

El-Haik, B., & Roy, D. M. (2005). Service design for six sigma: A road map for excellence. Wiley-Interscience/John Wiley.

Chicago Style (17th ed.) Citation

El-Haik, Basem, and David M. Roy. Service Design for Six Sigma: A Road Map for Excellence. Hoboken, N.J.: Wiley-Interscience/John Wiley, 2005.

MLA (9th ed.) Citation

El-Haik, Basem, and David M. Roy. Service Design for Six Sigma: A Road Map for Excellence. Wiley-Interscience/John Wiley, 2005.

Warning: These citations may not always be 100% accurate.