Indispensable : how to become the company that your customers can't live without /

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2022)

The four factors of trust : how organizations can earn lifelong loyalty /
by: Reichheld, Ashley, et al.
Published: (2023)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R., 1946-
Published: (2004)

Customers that count : how to build living relationships with your most valuable customers /
by: Cram, Tony
Published: (2001)

Creating customer evangelists : how loyal customers become a volunteer sales force /
by: McConnell, Ben
Published: (2007)

Crafting customer value : the art and science /
by: Duchessi, Peter, 1953-
Published: (2002)

The lifebelt : the definitive guide to managing customer retention /
by: Murphy, John A., 1948-
Published: (2001)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

Customer winback : how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
by: Bergeron, Bryan P.
Published: (2000)

Loyalty myths : hyped strategies that will put you out of businesses--and proven tactics that really work /
Published: (2006)

e-Loyalty : how to keep customers coming back to your website /
by: Smith, Ellen Reid
Published: (2000)

Wired and dangerous : how your customers have changed and what to do about it /
by: Bell, Chip R.
Published: (2011)

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /
by: Reichheld, Frederick F.
Published: (2011)

One customer, divisible : linking customer insight to loyalty and advocacy behavior /
by: Lowenstein, Michael W., 1942-
Published: (2005)

Customer loyalty programmes and clubs /
by: Butscher, Stephan A.
Published: (2002)

Building a long-term relationship : KCR Retail's customer loyalty program /
by: Nambudiri, Abhilash G., et al.
Published: (2019)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
by: Griffin, Jill
Published: (2009)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Customer clubs and loyalty programmes : a practical guide /
by: Butscher, Stephan A.
Published: (1998)

Higher profits through customer lock-in : a roadmap /
by: Büschken, Joachim, 1964-
Published: (2004)

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty /
by: Van Hooser, Phillip, 1957-
Published: (2005)

The loyalty link : how loyal employees create loyal customers /
by: McCarthy, Dennis G.
Published: (1997)

"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad /
by: Bliss, Jeanne
Published: (2009)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

E-service : twenty-four ways to keep your customers when the competition is just a click away /
by: Zemke, Ron
Published: (2001)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

Managing the customer experience : turn customers into advocates /
by: Smith, Shaun
Published: (2002)

The quest for loyalty : creating value through partnership /
Published: (1996)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)