Service operations management : improving service delivery /

Bibliographic Details
Main Author:	Johnston, Robert
Other Authors:	Clark, Graham, 1949-
Format:	Book
Language:	English
Published:	Harlow, England ; New York : FT/Prentice Hall, 2005.
Edition:	2nd ed.
Subjects:	Service industries > Management.

Description
Physical Description:	xix, 496 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0273683675