It's all about service : how to lead your people to care for your customers /

Bibliographic Details

Main Author:	Pelletier, Ray, 1948-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, [2005]
Subjects:	Customer relations. Interpersonal relations. Leadership. Teams in the workplace. Employee empowerment.
Online Access:	Table of contents