Designing the customer-centric organization : a guide to strategy, structure, and process /

Bibliographic Details
Main Author:	Galbraith, Jay R.
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [2005]
Edition:	1st ed.
Series:	Jossey-Bass business & management series.
Subjects:	Customer relations > Management > Handbooks, manuals, etc. Strategic planning > Handbooks, manuals, etc.
Online Access:	Table of contents

Description
Physical Description:	xvi, 184 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (page 173) and index.
ISBN:	0787979198 (alk. paper)