Cover Image

The customer service activity book : 50 activities for inspiring exceptional service /

Bibliographic Details
Main Author: Doane, Darryl S.
Other Authors: Sloat, Rose D.
Format: Book
Language:English
Published: New York : American Management Association, [2005]
Subjects:
Customer services.
Service industries workers > Training of.
Online Access:Table of contents
Description
Item Description:Revised edition of: 50 activities for achieving excellent customer service / Rose D. Sloat, c2002.
Includes index.
Physical Description:xvii, 302 pages : illustrations ; 28 cm.
ISBN:0814472591 (alk. paper)