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Passionate and profitable : why customer strategies fail and ten steps to do them right /

Bibliographic Details
Main Author: Arussy, Lior
Format: Book
Language:English
Published: Hoboken, N.J. : Wiley, [2005]
Subjects:
Customer services > Management.
Customer relations.
Strategic planning.
Consumer satisfaction.
Online Access:Table of contents
Description
Physical Description:xviii, 204 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0471713929 (cloth)