APA (7th ed.) Citation

Gittell, J. H., & Fields, A. (2004). The Southwest Airlines way: [using the power of relationships to achieve high performance]. McGraw-Hill Audio.

Chicago Style (17th ed.) Citation

Gittell, Jody Hoffer, and Anna Fields. The Southwest Airlines Way: [using the Power of Relationships to Achieve High Performance]. Burlington, NC: McGraw-Hill Audio, 2004.

MLA (9th ed.) Citation

Gittell, Jody Hoffer, and Anna Fields. The Southwest Airlines Way: [using the Power of Relationships to Achieve High Performance]. McGraw-Hill Audio, 2004.